Riyadh, September 2024 – Najm for Insurance Services has introduced an innovative “virtual visit” channel, enabling customers to connect via video calls with customer service representatives through its website. This latest offering aligns with Najm’s commitment to enhancing customer experience by delivering high-quality services, leveraging digital technologies to ensure seamless access anytime, anywhere.
The “virtual visit” service, launched in May 2024, allows users to handle various tasks remotely, such as submitting objections to accident reports, managing claims, and handling post-accident procedures. A key feature of the service is its interactive dashboard, which provides customers with a transparent and user-friendly experience. The platform also enables seamless file exchange between customers and representatives, significantly improving service efficiency and ensuring prompt responses.
Commenting on the new service, Najm CEO Mohammed Y. Al-Shehri stated: “The virtual visit channel is in line with Najm’s strategic goals of automating services and enhancing our digital infrastructure to provide innovative solutions. Since its launch, the service has seen impressive growth, with user engagement increasing by over 1,000 percent. Additionally, around 94 percent of users have expressed their satisfaction with the service.”
Al-Shehri emphasized the convenience of the new feature, noting that it allows customers to complete transactions from any location, eliminating the need for in-person visits to Najm branches. “With just one click, customers can access all services from home, work, or wherever they are. This not only saves time and effort but also ensures that transactions are processed faster, especially as the service is available even during holidays,” he said.
The service is designed to provide a seamless experience with clear, simple steps for users, eliminating the need for third-party communication apps. It also prioritizes customer privacy and confidentiality, fully adhering to current regulations.
Najm is actively working on further enhancing the “virtual visit” service by introducing additional features in the coming months. Al-Shehri encouraged insured customers and those involved in traffic accidents to take full advantage of this new offering through Najm’s official website.
This initiative reflects Najm’s broader mission to integrate cutting-edge digital solutions into its operations, aiming to elevate customer service standards and streamline the overall experience.
